If you can't find the answer to your question, please contact our customer service.
FAQ
Which countries do you ship to and what are the shipping costs?
We currently ship within Australia & New Zealand with complimentary shipping on all orders within our shipping zones.
How long does it take to process and deliver orders?
Orders are processed within 1-2 business days, Monday to Friday. The cutoff time for orders is 22:00 PM Australian Eastern Standard Time, Melbourne (GMT+10). Expected delivery time is 5-7 business days.
How can I track my order?
A tracking number will be provided via email after dispatch. You can track your order using DHL Express services, or the courier used for your shipment, by visiting their website or tracking portal.
Can I change or cancel my order after it has been placed?
Orders placed over the weekend are processed the next business day. For any changes or cancellations, please contact our customer service.
What is the return policy and which items are excluded from returns?
Our return policy allows returns within 30 days of the delivery date. Items must be in their original condition, unworn, unused, with tags, and in their original packaging. Please note that some items may be excluded from returns based on their nature, but specific exclusions are not listed in the provided policy details.
How do I start a return or exchange?
To initiate a return or exchange, contact our customer support team at info@outbackretailer.com with your order number and details about the reason for the return. You'll be provided with a return authorization and instructions for shipping.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the refund status. If approved, refunds will be processed within 7 business days to your original payment method.
What should I do if I receive a defective or damaged item?
If your item is damaged upon arrival, contact us immediately with a description of the damage and photos if possible. We will arrange for a return, replacement, or refund, depending on your preference.
What payment methods are accepted and how is the transaction secured?
We accept American Express, Apple Pay, Discover Card, Mastercard, and Visa. All transactions are secured with SSL encryption and handled with utmost security through our partnerships with leading financial institutions.
Do you offer product warranties or insurance?
Warranty details are mentioned under faulty items; if an item breaks after use within our warranty period, contact customer support for a warranty claim process.
How can I get information about upcoming promotions or discounts?
Stay updated by checking our website regularly or subscribing to our newsletter for information on promotions and discounts.
What are the benefits of creating a customer account?
Benefits include easier order tracking, faster checkout, and receiving updates on promotions and new products.
How can I update my account details or change my password?
For updates to account details or to change your password, log into your customer account on our website or contact customer support for assistance.
How do you protect the privacy and personal data of customers?
We utilize advanced security technologies like SSL encryption to protect your personal and financial information, ensuring that your privacy is maintained with every transaction.